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Merchant Rejection Reasons

Here is the list of all possible rejection reasons:

Error TypeEnglish DescriptionArabic Description
commercial_registration_missingMissing commercial registration document.لم يتم رفع ملف السجل التجاري
commercial_registration_unclearUnclear photocopy of the commercial registration document.صورة غير واضحة من السجل التجاري
commercial_registration_expiredExpired commercial registration document.السجل التجاري منتهي الصلاحية
commercial_contract_missingCommercial contract is missing.لم يتم رفع ملف عقد التأسيس
commercial_contract_unclearUnclear photocopy of the commercial contract document.صورة غير واضحة من عقد التأسيس
commercial_contract_expiredExpired commercial registration document.عقد تأسيس منتهي الصلاحية
freelance_certificate_missingFeelance certificate is missing.لم يتم رفع شهادة العمل الحر
freelance_certificate_unclearUnclear photocopy of the feelance certificate document.شهادة العمل الحر غير واضحة
freelance_certificate_expiredExpired feelance certificate.شهادة عمل حر منتهية الصلاحية
bank_account_not_matchingBank account holder does does not match or is not related to the merchant.حساب البنكي غير متطابق مع معلومات التاجر
bank_account_invalidBank account included is invalid.حساب بنكي غير صحيح
bank_account_missingBank account is missing.لم يتم رفع بيانات الحساب البنكي
power_of_attorney_doc_missingPower of Attorney document is missing.لم يتم رفع صك الوكالة
power_of_attorney_doc_unclearUnclear photocopy of the Power of Attorney document.صك الوكالة غير واضح
power_of_attorney_doc_invalidPower of Attorney document is invalid.صك وكالة غير صحيح
power_of_attorney_id_missingPower of Attorney Nationa/Iqama ID is missing.لم يتم رفع هوية الوكيل
power_of_attorney_id_unclearThe photocopy of Power of Attorney National/Iqama ID is unclear.هوية الوكيل غير واضحة
power_of_attorney_id_invalidPower of Attorney Nationa/Iqama ID is invalid.هوية الوكيل غير صحيحة
vat_certificate_missingVAT certificate is missing.
vat_certificate_unclearVAT certificate photocopy is unclear.
vat_certificate_invalidVAT certificate is invalid.
vat_certificate_not_matchingVAT certificate does not match, or is unrelated to the merchant.
authorized_signatory_id_missingAuthorized Signatory ID is missing.
authorized_signatory_id_unclearAuthorized Signatory ID photocopy is unclear.
authorized_signatory_id_invalidAuthorized Signatory ID is invalid.
authorized_signatory_id_not_matchingAuthorized Signatory ID does not match, or is unrelated to the merchant.
owner_id_missingOwner Nationl/Iqama ID is missing.
owner_id_unclearOwner Nationl/Iqama ID photocopy is unclear.
owner_id_invalidOwner Nationl/Iqama ID is invalid.
owner_id_not_matchingOwner Nationl/Iqama ID does not match, or is unrelated to the merchant.
memorandum_of_association_missingMemorandum of Association is missing.
memorandum_of_association_unclearMemorandum of Association photocopy is unclear.
memorandum_of_association_invalidMemorandum of Association is invalid.
memorandum_of_association_not_matchingMemorandum of Association does not match, or is unrelated to the merchant.
activity_license_missingActivity License is missing.
activity_license_unclearActivity License photocopy is unclear.
activity_license_invalidActivity License is invalid.
activity_license_not_matchingActivity License does not match, or is unrelated to the merchant.
app_activity_not_matching_crApplication/Website activity does not match the Commercial Registration.
app_missing_product_pricesApplication/Website does not show product or services prices.
app_missing_product_descriptionApplication/Website does not show product or services descriptions.
app_missing_contact_sectionApplication/Website does not have contact information.
app_missing_arabic_versionApplication/Website does not have an Arabic version.
app_missing_refund_policyApplication/Website missing refund policy.
app_missing_return_policyApplication/Website missing return policy.
app_missing_terms_of_useApplication/Website missing terms of use.
app_not_workingApplication/Website not working.
app_under_developmentApplication/Website under development.