Merchant Rejection Reasons
Here is the list of all possible rejection reasons:
| Error Type | English Description | Arabic Description |
|---|---|---|
| commercial_registration_missing | Missing commercial registration document. | لم يتم رفع ملف السجل التجاري |
| commercial_registration_unclear | Unclear photocopy of the commercial registration document. | صورة غير واضحة من السجل التجاري |
| commercial_registration_expired | Expired commercial registration document. | السجل التجاري منتهي الصلاحية |
| commercial_contract_missing | Commercial contract is missing. | لم يتم رفع ملف عقد التأسيس |
| commercial_contract_unclear | Unclear photocopy of the commercial contract document. | صورة غير واضحة من عقد التأسيس |
| commercial_contract_expired | Expired commercial registration document. | عقد تأسيس منتهي الصلاحية |
| freelance_certificate_missing | Feelance certificate is missing. | لم يتم رفع شهادة العمل الحر |
| freelance_certificate_unclear | Unclear photocopy of the feelance certificate document. | شهادة العمل الحر غير واضحة |
| freelance_certificate_expired | Expired feelance certificate. | شهادة عمل حر منتهية الصلاحية |
| bank_account_not_matching | Bank account holder does does not match or is not related to the merchant. | حساب البنكي غير متطابق مع معلومات التاجر |
| bank_account_invalid | Bank account included is invalid. | حساب بنكي غير صحيح |
| bank_account_missing | Bank account is missing. | لم يتم رفع بيانات الحساب البنكي |
| power_of_attorney_doc_missing | Power of Attorney document is missing. | لم يتم رفع صك الوكالة |
| power_of_attorney_doc_unclear | Unclear photocopy of the Power of Attorney document. | صك الوكالة غير واضح |
| power_of_attorney_doc_invalid | Power of Attorney document is invalid. | صك وكالة غير صحيح |
| power_of_attorney_id_missing | Power of Attorney Nationa/Iqama ID is missing. | لم يتم رفع هوية الوكيل |
| power_of_attorney_id_unclear | The photocopy of Power of Attorney National/Iqama ID is unclear. | هوية الوكيل غير واضحة |
| power_of_attorney_id_invalid | Power of Attorney Nationa/Iqama ID is invalid. | هوية الوكيل غير صحيحة |
| vat_certificate_missing | VAT certificate is missing. | |
| vat_certificate_unclear | VAT certificate photocopy is unclear. | |
| vat_certificate_invalid | VAT certificate is invalid. | |
| vat_certificate_not_matching | VAT certificate does not match, or is unrelated to the merchant. | |
| authorized_signatory_id_missing | Authorized Signatory ID is missing. | |
| authorized_signatory_id_unclear | Authorized Signatory ID photocopy is unclear. | |
| authorized_signatory_id_invalid | Authorized Signatory ID is invalid. | |
| authorized_signatory_id_not_matching | Authorized Signatory ID does not match, or is unrelated to the merchant. | |
| owner_id_missing | Owner Nationl/Iqama ID is missing. | |
| owner_id_unclear | Owner Nationl/Iqama ID photocopy is unclear. | |
| owner_id_invalid | Owner Nationl/Iqama ID is invalid. | |
| owner_id_not_matching | Owner Nationl/Iqama ID does not match, or is unrelated to the merchant. | |
| memorandum_of_association_missing | Memorandum of Association is missing. | |
| memorandum_of_association_unclear | Memorandum of Association photocopy is unclear. | |
| memorandum_of_association_invalid | Memorandum of Association is invalid. | |
| memorandum_of_association_not_matching | Memorandum of Association does not match, or is unrelated to the merchant. | |
| activity_license_missing | Activity License is missing. | |
| activity_license_unclear | Activity License photocopy is unclear. | |
| activity_license_invalid | Activity License is invalid. | |
| activity_license_not_matching | Activity License does not match, or is unrelated to the merchant. | |
| app_activity_not_matching_cr | Application/Website activity does not match the Commercial Registration. | |
| app_missing_product_prices | Application/Website does not show product or services prices. | |
| app_missing_product_description | Application/Website does not show product or services descriptions. | |
| app_missing_contact_section | Application/Website does not have contact information. | |
| app_missing_arabic_version | Application/Website does not have an Arabic version. | |
| app_missing_refund_policy | Application/Website missing refund policy. | |
| app_missing_return_policy | Application/Website missing return policy. | |
| app_missing_terms_of_use | Application/Website missing terms of use. | |
| app_not_working | Application/Website not working. | |
| app_under_development | Application/Website under development. |